New update rolled out 27th Feb! Enhancements to tenant pages. Refresh your screen to view.

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FAQs

Do I have access to customer support?

Yes, you can contact customer support anytime via the help button within your account or email info@alphaletz.com. We endeavour to respond within four business working hours. If needed, we can even set up a one to one Zoom call to help you every step of the way.

We take great pride in working with our users to provide the best property management platform. 

We love to receive feedback of all types so that we can continuously innovate.  If you would like to see an additional feature, please let us know!

Am I able to upload property photos directly from my phone?

Yes, if you have the Alphaletz App installed for Android or iPhone, you can upload photos from your camera roll directly into your Alphaletz account and allocate against the relevant property.

Can I upload and track receipts against properties?

Yes, from the mobile app you can take a photo of your receipt and upload into your Alphaletz account. You can allocate receipts and expenses against your properties and/or units.

In the web app you can integrate with your bank and pull in all your income and expenses automatically, without the need to import a spreadsheet or CSV file. Once in the system you can allocate to a property and add a receipt so you have a digital copy too.

Can I share information with tenants via the app?

We are working on multi-access capability so that landlords can invite tenants to the platform to access specific information. We will provide an update as soon as this is available.

In the meantime you can already set up automated emails to send to tenants to chase late rent, remind them of their end of tenancy dates and remind them that rent is due. Plus you can keep notes, documents and create maintenance tasks in our integrated task management system.

Looking for something else?

Find answers to all this and more in our help center.

Start using Alphaletz now

Alphaletz is free for your first property or unit, giving you full access to all the app's features.

Want to see more?

Book a free product demo to see how Alphaletz can help you save time when letting out multiple properties.