Troubleshooting

Yes, you can contact customer support anytime via the help button within your account or email info@alphaletz.com.

We endeavour to respond within four business working hours.

We also have a very active YouTube channel with explainer videos to help.

We recommend you subscribe to the channel to stay updated as new relaeses are rolled out.

Yes, if you have the Alphaletz App installed for Android or iPhone, you can upload photos from your camera directly into your Alphaletz account and allocate against the relevant property or attach to an expense or income.

Yes, from the mobile app you can take a photo of your receipt and upload into your Alphaletz account.

You can allocate receipts and expenses against your properties and/or units. In the web app you can integrate with your bank and pull in all your income and expenses automatically, without the need to import a spreadsheet or CSV file.

Once in the system you can allocate to a property and add a receipt so you have a digital copy.

You can send a document straight from the Alphaletz App to anyone including your tenants. We are also working on multi-access capability so that landlords can invite tenants to the platform to access specific information.

We will provide an update as soon as this is available.

In the meantime you can already set up automated emails to send to tenants to chase late rent, remind them of end of tenancy and remind them that rent is due.